Effective Date: 2024/12/04
At Snatch & Glow, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (https://snatchandglow.co.uk/), book services, purchase products, or interact with us in any way.
1. Information We Collect
We may collect the following types of personal information:
a) Personal Data:
- Name
- Email address
- Phone number
- Billing and delivery address
- Payment details (processed securely by third-party providers)
b) Technical Data:
- IP address
- Browser type and version
- Device information
- Usage data, such as pages visited and time spent on the website
c) Marketing Preferences:
- Your consent to receive marketing communications or offers
d) Health and Treatment Information:
- Details you provide during consultations or course bookings, collected solely to deliver safe and effective services.
2. How We Use Your Information
Your personal data is used to improve your experience with Snatch & Glow. Specifically, we use your data for:
a) Service Delivery:
- Processing treatment or training course bookings
- Fulfilling product purchases
b) Customer Support:
- Addressing enquiries, complaints, or feedback
c) Marketing and Promotions:
- Sending newsletters, promotional offers, and updates (only if you have opted in)
- Providing personalised advertising based on your preferences
d) Website Improvement:
- Analysing user behaviour to enhance website performance and usability
e) Legal Compliance:
- Meeting legal or regulatory requirements
f) Sharing Data with Third-Party Lenders:
- At Snatch & Glow, we may share certain personal information with trusted third-party lenders to facilitate financing options for our customers. This sharing is done to ensure a seamless and efficient loan or payment plan approval process.
(g) What Information We Share:
We may share the following types of personal information with third-party lenders:- Contact Information: Name, address, phone number, and email address.
- Financial Information: Information relevant to the loan application, such as income details or payment history.
- Purchase Details: Information about the products or services being financed.
- Identification Information: Date of birth, ID numbers, or other required identification.
(h) Why We Share Your Data:
Your data is shared with third-party lenders for the following purposes:- To process and approve financing applications.
- To set up and manage payment plans.
- To comply with legal and regulatory requirements related to financing.
- How Your Data Is Protected
- We work only with reputable lenders who comply with applicable data protection regulations. These lenders are contractually required to:
Protect your data with appropriate security measures.
Not disclose your data to unauthorised parties.
Your Rights
You have the right to:
Request information about the data shared with third-party lenders.
Withdraw your consent for sharing data at any time (note that this may impact financing options).
Contact us or the lender directly for any queries or concerns regarding your data.
Contact Us
For more information on how your data is shared with third-party lenders, or to exercise your rights, please contact us at info@snatchandglow.co.uk
3. How We Protect Your Information
We take your data security seriously and use the following measures to protect your personal information:
- Encryption: Secure Socket Layer (SSL) encryption for all data transfers.
- Access Control: Only authorised personnel can access your information.
- Regular Updates: Regularly updating our systems to address potential vulnerabilities.
Despite our best efforts, no system can be completely secure. If you suspect your data has been compromised, please contact us immediately.
4. Sharing Your Information
We will never sell or trade your personal data. However, we may share your information with trusted third parties, such as:
- Payment Gateways: To process transactions securely.
- Marketing Services: To send communications or run ad campaigns.
- Delivery Providers: To fulfil orders or appointment confirmations.
- Legal Authorities: When required by law or to protect our rights.
All third parties are required to adhere to strict data protection standards.
5. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access: Request a copy of the data we hold about you.
- Correction: Correct any inaccurate or incomplete data.
- Deletion: Request the deletion of your data, subject to legal requirements.
- Restriction: Limit how your data is processed in certain circumstances.
- Objection: Withdraw consent to marketing communications or other processing.
To exercise your rights, contact us at info@snatchandglow.co.uk.
6. Cookies Policy
We use cookies and similar technologies to improve your browsing experience. Cookies help us:
- Keep you logged in during visits
- Understand how you use our website
- Tailor marketing and advertising to your interests
You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before sharing any information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us for removal.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please get in touch:
Snatch & Glow
Email: info@snatchandglow.co.uk
Phone: +44 7732 134837
Address: 27 Hercules St, London N7 6AT, United Kingdom
